Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you:

• Submit a contact form or quote request
• Call or email us directly
• Visit our website (via cookies and analytics)

Personal Information:

• Contact Details: Name, email address, phone number
• Service Information: Address, city, province
• Quote Details: Screen types, dimensions, materials, service preferences

Automatically Collected Information:

• Analytics Data: Pages visited, time spent, browser type, device information
• Technical Data: IP address, timestamp, referrer URL
• Cookies: Session cookies, analytics cookies (with your consent)

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process quote requests, respond to inquiries, schedule appointments
• Communicate: Send confirmations, updates, and respond to your questions
• Improve Our Website: Analyze usage patterns to enhance user experience
• Marketing: Send promotional emails (only with your explicit consent)
• Compliance: Meet legal obligations and protect our rights

3. Legal Basis for Processing (GDPR)

We process your personal data based on:

• Consent: You have given explicit consent for analytics cookies
• Contract Performance: Processing is necessary to fulfill service requests
• Legitimate Interests: Improving our services and website functionality
• Legal Obligations: Compliance with Canadian and international laws

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

Essential Cookies:

• Session Cookies: Required for website functionality (always enabled)
• Cookie Consent: Remembers your privacy preferences

Analytics Cookies (Optional):

• Google Analytics: Tracks page views, user behavior, and traffic sources
• Data Collected: Anonymous usage statistics, no personally identifiable information
• Your Control: You can accept or decline via our cookie banner

Managing Cookies:

You can control cookies through:

• Our cookie consent banner (appears on first visit)
• Browser settings (disable all cookies)
• Browser privacy/incognito mode

5. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Email hosting (for sending quote confirmations), analytics providers (Google Analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In the event of a merger, acquisition, or sale of assets

All third parties are contractually required to protect your data and use it only for specified purposes.

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted via HTTPS/TLS encryption
• Access Controls: Limited employee access to personal data
• Security Headers: XSS protection, CSRF protection, CSP policies
• Rate Limiting: Protection against spam and automated attacks
• Regular Audits: Ongoing security assessments and updates

While we strive to protect your data, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your information for as long as necessary:

• Quote Requests: 2 years from submission date
• Contact Inquiries: 1 year from last communication
• Customer Records: 7 years (for tax and legal compliance)
• Analytics Data: 26 months (Google Analytics default)

After retention periods expire, data is securely deleted or anonymized.

8. Your Privacy Rights

Under GDPR (European Visitors):

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate information
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restriction: Limit how we process your data
• Right to Portability: Receive your data in a machine-readable format
• Right to Object: Opt-out of marketing and analytics
• Right to Withdraw Consent: Revoke cookie consent at any time

Under CCPA (California Residents):

• Right to Know: What personal information we collect and how we use it
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: We do not sell personal information
• Right to Non-Discrimination: Equal service regardless of privacy choices

Under PIPEDA (Canadian Residents):

• Right to Access: Request access to your personal information
• Right to Correction: Update inaccurate information
• Right to Withdraw Consent: Opt-out of non-essential processing

How to Exercise Your Rights:

Contact us at: info@screenexpress.ca

We will respond to your request within 30 days.

9. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal data, please contact us, and we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in Canada. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by regulatory authorities
• Compliance with GDPR transfer requirements

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date at the top
• Sending email notifications for material changes (if applicable)

Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

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